Help

How can we help?

Quick answers about Bolbase. Can't find what you need? Send us a message or email [email protected].

Getting started

Bolbase is in early access. Send us a message and we'll get in touch when your spot is ready. You can create an account now by signing in, and your workspace will open when shipment tracking and document workflows are available for you.

Signing in

  • Bolbase doesn't use passwords. Sign in with your Google or Microsoft account, or with a passkey.
  • The first time you continue with Google or Microsoft, we create your Bolbase account automatically.
  • If you sign in with a different Google or Microsoft account than last time, you'll get a separate Bolbase account. To use both, sign in with the first one and connect the second from your account page.
  • Sign-in didn't finish? Try again, and make sure your browser allows cookies for bolbase.com.

Passkeys

  • A passkey lets you sign in with your fingerprint, face or device PIN. Your biometrics never leave your device.
  • To add one, sign in with Google or Microsoft, open your account page and choose Add a passkey.
  • "This passkey isn't registered": the passkey was never added to Bolbase, or it was removed. Sign in with Google or Microsoft and add it again.
  • Lost or replaced your device? Sign in with Google or Microsoft, then remove the old passkey from your account page.

Your account

  • Add or remove sign-in methods from your account page. You always keep at least one, so you can't lock yourself out.
  • To delete your account or get a copy of your data, email [email protected]. See our Privacy Policy for details.

Changelog

You're on build 35.

Build 35 · October 3, 2026 Latest

  • Search engines: new sitemap.xml and robots.txt; each public page has its own description and a canonical www.bolbase.com address; sign-in, account and workspace pages are kept out of search results.
  • Links to bolbase.com shared in messages and on LinkedIn now show a preview card.

Build 34 · October 2, 2026

  • Track & trace: type a B/L or container number and press Track to go straight to the carrier's tracking page in a new tab. The number is copied on the way for sites that need it typed in.
  • Removed the "live status isn't switched on" note; tracking uses the carriers' own sites.

Build 33 · October 2, 2026

  • Live tracking also works for master B/Ls printed without a carrier code: the carrier is taken from the containers.

Build 32 · October 2, 2026

  • Live track & trace: when a shipment is saved with a master B/L (or a container number), Bolbase starts tracking it with the carrier and shows the status, vessel and voyage, departure and arrival dates, and every container event on the shipment page. Updates are fetched every 4 hours. An empty ETA is filled in from the carrier; an ETA you've entered is never overwritten.
  • The Track & trace page shows live status for any number you enter.
  • Live tracking uses the ShipsGo tracking service and stays off until its API token is added.

Build 30 · October 2, 2026

  • Track & trace: a new workspace page links to 14 ocean carriers' tracking sites, including Maersk, MSC, CMA CGM, COSCO, Hapag-Lloyd, ONE and Evergreen. Enter a master B/L or container number and Bolbase recognises the carrier from its prefix.
  • Each shipment has a Track & trace box with a button for the master B/L and for every container. Maersk and CMA CGM open the result directly; for the other carriers the number is copied so you can paste it on their page.
  • Admin > Carriers: add carriers, edit their prefixes and links, or hide them.

Build 29 · October 2, 2026

  • Fixed the Shipments and AI training lists scrolling sideways on phones.

Build 28 · October 2, 2026

  • AI training and Shipments lists have a "View PDF" button on each row that opens the source document in the popup. The side-by-side PDF on review pages from build 27 is removed; review pages keep their PDF button.

Build 27 · October 2, 2026

  • Review pages showed the source PDF beside the form (replaced in build 28).

Build 26 · October 2, 2026

  • New arrival notice / freight invoice layout, following the reference notice: one A4 page with a bordered grid of shipper, consignee, notify party, broker and freight location, plus references, routing and dates; a container line; remarks and bank details; and a charge table with prepaid and collect columns.
  • New arrival notice fields: gate-in date, SCAC code, customs broker, and prepaid or collect for each charge.
  • Admin > Documents: set the office line, phone, address, standard remarks and bank details printed on every notice.

Build 25 · October 2, 2026

  • PDFs open in a popup instead of a new tab, with Print, Download and Close: source documents, B/L drafts, arrival notices, signed copies, customer documents and training samples. On phones the popup is full screen and shows every page.
  • "Save and open PDF" on the arrival notice keeps you on the form and opens the PDF in the popup.

Build 24 · October 2, 2026

  • Fixed uploads that could stay on "Reading PDF" forever after a site update. They now show "Try again".
  • If the document reader can't be reached, uploads now fail within seconds with a clear message, instead of after several minutes.

Build 23 · October 1, 2026

  • When several files are dropped at once, any that aren't PDFs are now listed instead of silently left out.

Build 22 · October 1, 2026

  • New Admin area for admins, with Overview, Users, AI training, Brainstorm and Messages.
  • New accounts now need an admin's approval before they can be used. Admins get an email for each sign-up, and the person is emailed once approved. Existing accounts are unaffected.
  • Users: approve as member, staff or admin; decline; change roles; suspend (signs them out at once) or reactivate; rename; remove sign-in methods; delete accounts (their shipments are kept).
  • AI training: upload sample PDFs (several at once), check and correct what the reader found, and save them as verified examples. New uploads that look like a verified sample are read with that sample as a worked example. House rules apply to every document, and a test button scores the reader against the verified answers.
  • Brainstorm: admins post ideas and suggestions, vote, comment and track status.

Build 21 · October 1, 2026

  • Consistent widths across the workspace: "Add from PDF" now uses the same page width as every other page, and editable tables (containers, charges) fill the full width like the others.

Build 20 · October 1, 2026

  • Drag and drop PDFs: drop a document onto the upload area (or anywhere on the page) instead of browsing for it. Non-PDFs and files over 15 MB are caught before uploading.
  • Each customer's page has its own drop area: a PDF dropped there updates that customer, even if the document spells the company name differently.

Build 19 · October 1, 2026

  • "Other details" lists are easier to read and edit on phones: each label sits above its value.

Build 18 · October 1, 2026

  • Add from PDF: upload any freight or customer document and choose what it becomes: a new shipment and customer, a customer only, or let the reader decide. Company profiles and credit applications become customer records, with the PDF kept on file.
  • The reader now goes through up to four pages and picks up every other detail it finds (references, codes, terms, contacts, charges, remarks). They're listed under "Other details found" for you to check and edit.
  • Customer records gain a contact person, website, other details and a documents list. Matching customers are updated without overwriting what's already there, unless you choose to replace it.
  • An upload read the wrong way can be switched between shipment and customer review.

Build 17 · October 1, 2026

  • Admin role and a Team page in the workspace: admins can give or remove staff and admin access.

Build 16 · October 1, 2026

  • Fixed signing: submitting a signature showed "Bad Request" instead of signing the document.
  • Clearer message if a form can't be submitted because a session expired.

Build 15 · October 1, 2026

  • Electronic signatures: staff send a one-time signing link for an arrival notice or bill of lading draft. The signer reviews the document on any phone or computer, draws or types a signature, and gets a signed PDF with a signature page and audit trail. No account needed.
  • Privacy Policy and Terms of Service updated to cover electronic signatures.

Build 14 · October 1, 2026

  • Start a shipment three ways: upload any shipping document (B/L, shipping instructions, booking or arrival notice), paste the details from an email, or start blank.
  • New bill of lading draft PDF, made from the shipment data for the shipper and consignee to check before the original is issued.

Build 13 · October 1, 2026

  • Fixed workspace pages appearing without their styling.

Build 12 · October 1, 2026

  • New staff workspace (invite-only): upload a bill of lading PDF and its parties, routing, cargo and containers are read automatically for review.
  • Reviewed bills of lading are saved with the consignee as a customer record.
  • Arrival notices: add ETA, cargo location, in-bond and charge details, then download a Bolbase arrival notice PDF.
  • Fixed a garbled character in the build 11 changelog heading.

Build 11 · September 29, 2026

  • Fixed the logo, browser icon and headline font, which could fail to load after build 10.

Build 10 · September 29, 2026

  • New contact form, on the home page and at /contact: send a question, an early access request, a partnership enquiry or a support request, and our team replies by email.
  • "Request early access" buttons now open the contact form with the right topic already selected.
  • Tidier header on small phones when you're signed in.

Build 9 · September 29, 2026

  • New Bolbase logo: the BOL stamp with a port scene, in the header, footer and browser tab.
  • Light and dark themes. Use the sun/moon button in the header to switch; your choice is remembered. If you haven't picked, the site follows your device setting.
  • Home screen icons for iPhone and Android.

Build 8 · September 29, 2026

  • New Help page with answers about signing in, passkeys and your account, plus this changelog.
  • The site footer now shows the current build number.

Build 7 · September 29, 2026

  • Behind the scenes: logo and favicon concepts saved for review.

Build 6 · September 29, 2026

  • Mobile-friendly update: a new menu on phones, larger buttons and links, and a shipment preview that fits small screens.
  • The footer now stays at the bottom of the screen on short pages.
  • Pages load faster on repeat visits, and site updates show up right away.

Build 5 · September 29, 2026

  • Added the Privacy Policy and Terms of Service.

Build 4 · September 29, 2026

  • Passwordless sign-in with Google, Microsoft or a passkey.
  • Account page for adding and removing sign-in methods.

Build 3 · September 29, 2026

  • New home page: the problem we solve, features, how it works, who it's for, and FAQ.
  • Early access request form.

Build 2 · September 29, 2026

  • Added our slogan: "Every bill of lading, one base."

Build 1 · September 29, 2026

  • First version of bolbase.com.